Dil Se Trader

Investor Charter

Investor Charter in respect of Research Analyst (RA) – Dil Se Trader Research

A. Vision and Mission Statements for Investors

Vision

Invest with knowledge & safety.

Mission

Empowering investors to make informed financial decisions by investing in the right investment products based on their goals, managing and monitoring them effectively, accessing research reports, and achieving financial wellness.


B. Details of Business Transacted by the Research Analyst with Respect to Investors

  • Publishing research reports based on thorough research and analysis.
  • Providing an independent, unbiased view on securities.
  • Offering unbiased recommendations with full disclosure of financial interests in recommended securities.
  • Delivering research recommendations based on publicly available information and market observations.
  • Conducting annual audits to maintain compliance and transparency.

C. Details of Services Provided to Investors (No Indicative Timelines)

  • Client onboarding process.
  • Disclosure of relevant information to clients.
  • Fair and non-discriminatory distribution of research reports and recommendations.
  • Ensuring confidentiality of research reports until they are publicly disclosed.

D. Grievance Redressal Mechanism and How to Access It

In case of any grievance or complaint, investors should first contact Dil Se Trader Research. We will ensure that the grievance is resolved within 30 days.

If the complaint is not satisfactorily resolved, investors may lodge a complaint with SEBI through the SCORES portal, a centralized web-based complaint redressal system. SEBI follows up with the concerned intermediary for resolution. The status of the complaint can also be tracked on SCORES.

For physical complaints, investors may write to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.


E. Expectations from Investors (Responsibilities of Investors)

Do’s

  1. Always deal with SEBI-registered Research Analysts.
  2. Verify the Research Analyst’s valid registration certificate and SEBI registration number.
  3. Cross-check SEBI’s list of registered Research Analysts:
    SEBI Registered Research Analysts
  4. Read all disclosures in research reports before making investment decisions.
  5. Make all payments to the Research Analyst through banking channels and retain duly signed receipts with transaction details.
  6. Before investing in securities or public offers, review the research recommendations provided.
  7. Ask questions and clarify doubts with your Research Analyst before acting on any recommendations.
  8. Report to SEBI if any Research Analyst offers assured or guaranteed returns.

Don’ts

  1. Do not provide funds to the Research Analyst for investment.
  2. Avoid falling prey to misleading advertisements or market rumors.
  3. Do not get influenced by limited-time discounts, incentives, gifts, or other promotional offers by Research Analysts.
  4. Never share your trading and demat account login credentials or passwords with any Research Analyst.

For more details, visit our website: dilsetrader.in

Dil Se Trader Research – Invest with Knowledge & Safety


Escalation Matrix

Details of designation Contact Person Name Address where the physical address location Contact No. Email-Id Working Hours when complainant can call
Customer Care
Gokul Chhabra
Sahranpur, Uttar Pradesh, 247001
+91 9997771334
support@dilsetrader.in
9AM to 6PM
Head of Customer Care
Gokul Chhabra
Sahranpur, Uttar Pradesh, 247001
+91 9997771334
support@dilsetrader.in
9AM to 6PM
Compliance Officer
Gokul Chhabra
Sahranpur, Uttar Pradesh, 247001
+91 9997771334
support@dilsetrader.in
9AM to 6PM
CEO
Gokul Chhabra
Sahranpur, Uttar Pradesh, 247001
+91 9997771334
support@dilsetrader.in
9AM to 6PM
Principal Officer
Gokul Chhabra
Sahranpur, Uttar Pradesh, 247001
+91 9997771334
support@dilsetrader.in
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